Help Smart card

Order PUK code

Contact Customer Support to order PUK code for your Buypass smart card.

Alternatively, you can now unblock smart cards by authenticating yourself with Buypass ID in mobile or Bank ID in our Self-Service.

If the PUK code is blocked, you can unfortunately not get a new one, but can order a new smart card - Buypass ID on smart card.

  • Form or e-mail

    Form or e-mail

    Fill in the form or send e-mail to

  • Call us

    Call us

    You can call us at  
    +47 22 70 13 00

  • Chat


    You will find the icon to start a chat at the bottom right - when our chat is open