Help Smart card

Blocked or forgotten PIN code

Unlocking the PIN code on smart cards can be done in our self-service solution. In self-service, you can set a new PIN code using PUK code, Buypass ID in mobile or Bank ID.

  1. Insert the blocked smart card into the card reader and go to Self-service
  2. Select the desired method of unblocking your smartcard and follow the instructions.

Self-service requires installation of Javafree to be able to communicate with the card.

If you do not have access to a Buypass ID in mobile, Bank ID or your PUK code. You can order a new PUK code.

If you have an offline solution and cannot access our self-service solution, use one of these methods:

  • User of Helsenett with NetID
    1. Insert the smart card into the card reader

    2. Go to the Start-menu on your computer, choose Alle programmer

    3. Choose the folder NetID

    4. Start the program Administrasjon

    5. Click on your name on the top and choose Lås opp sikkerthetskoden

    6. Choose Lås opp med opplåsningskoden

    7. Enter your PUK code (8 digits) and the new PIN code
  • User of Helsenett with Buypass Access
    1. Insert the smart card into the card reader

    2. Go to the Start-menu on your PC, choose Alle programmer

    3. Choose the folder Buypass Access

    4. Start the program Administrasjon

    5. Choose Aktivitet from the toolbar

    6. Click on Lås opp sikkerhetskoden and choose (BEID)

    7. Choose Lås opp med opplåsningskode

    8. Enter your PUK code (8 digits) and the new PIN code
  • I have received the smart card at work and have questions

    Contact the instance you got the card from. They will help you.