Help Smart card

Smart card can’t be read

Here are some tips to try:

  • Check that the card reader lights up
  • Check that the chip on the smart card is clean (wipe it down)
  • Check that the smart card is inserted correctly in the card reader (chip facing in and up)
  • Connect the card reader to a different USB port
  • Run a smart card test and follow the guidance given

If your smart card still cannot be read, please contact Customer Support and we will assist you. 

  • Form or e-mail

    Form or e-mail

    Fill in the form or send e-mail to

  • Call us

    Call us

    You can call us at  
    +47 22 70 13 00

  • Chat


    You will find the icon to start a chat at the bottom right - when our chat is open