Help Smart card

Missing PIN/PUK code

Once you have ordered smart card (and possibly card reader) you will receive two separate shipments:

  • Smart card
  • PIN/PUK code (and card reader if ordered)

Due to security, the smart card is sent separately.

If you haven’t received either package, please contact our Customer support for assistance.

  • Form or e-mail

    Form or e-mail

    Fill in the form or send e-mail to support@buypass.com

  • Call us

    Call us

    You can call us at  
    +47 22 70 13 00

  • Chat

    Chat

    You will find the icon to start a chat at the bottom right - when our chat is open